Last updated January 04, 2021
Manccy does everything to ensure its user’s privacy. This privacy policy provides an overview of all information regarding the processing of personal data by MANCCY., hereafter Manccy, we or us. We strive to make you feel safe when we collect or share your data and therefore, we want to be transparent on how we collect, use, share and store the information about you and the choices available to you as data subject. As such, this privacy policy is about how we handle the personal information of customers and users of Manccy (the Privacy Policy). The Privacy Policy applies to the Manccy website, located at www.manccy.com (the Website), as well as your use of or access to any of our online services.
We reserve the right to make changes to this Privacy Policy at any time and with or without specific notice. This may have to happen in the case of new developments, activities, online services or when applicable legislation is changed. We therefore recommend that you regularly check this Privacy Policy to ensure that you are aware of possible changes.
1. When does this Privacy Policy apply?
This Privacy Policy applies to the processing of personal data of Manccy’s customers and users of the Website. This Privacy Policy also applies to all personal data of customers that are stored and/or processed by us on a server in the European Union (EU). This Privacy Policy does not apply to the processing of employee data in the context of their employment or contractual relationship with Manccy. Manccy strives to adequately protect your personal data in accordance with applicable laws and regulations, regardless of your location and where we process the data.
2. What types of personal information do we collect and why?
(1) To offer you the functionalities of the Website and for the technical and functional management thereof.
- What does this goal entail?
When you visit our Website, we want to offer you the best possible experience and functionalities. To this end, we process technical data of everyone who visits and uses our website to manage and improve the performance of our website. We also need to process your personal data so that you can save your data (or preferences) to configure your device to give you a personalized experience. This information is collected through the use of cookies. You can read more about our use of cookies below.
- What legal basis justifies the processing of personal data for this purpose?
We process your personal data for this purpose based on your consent. Upon visiting our Website, you will be prompted to consent to the use of cookies. It is also possible to refuse all cookies, but this will impact the Website’s performance for you.
- Which personal data do we process for this purpose?
For this purpose, we process all personal data that you have entered on our website or that is generated by the use of our cookies, including your IP address and which internet browser you use. Google Analytics registers the pages you have visited on our website as well as your click and surfing behavior and the duration of your session.
- How long do we keep your personal information?
We store personal data collected for this for a maximum of 1 year. After this period, we will permanently remove your personal information from our systems.
(2) To effectively handle communications on several platforms
- What does this goal entail?
Manccy maintains active accounts on various social media platforms, including Instagram and Facebook. When you contact Manccy through one of these platforms, we have to process your personal information to answer your questions, respond to messages or requests you may have.
- What legal basis justifies the processing of personal data for this purpose?
We process your personal data on the basis of a legitimate interest. Communication with (potential) customers is of vital importance for our company. It can also improve our overall marketing and communication efforts. We want to remain open to queries on our social media platforms while also retaining the secure and transparent way of handling customer data that we have employed on our own Website.
- Which personal data do we process for this purpose?
For this specific purpose, we process through the communication channel that you have chosen to connect with us. We process the personal data that you have used to connect with us. This includes your (user) name, address, e-mail address, gender, and any additional personal information that you have included in your message.
- How long do we keep your personal information?
We keep this collected data as long as it takes to handle your query or complaint, plus an additional month. After this period, we will permanently remove all this data from our systems.
(3) For answering your questions and handling complaints
- What does this goal entail?
If you contact us at our office, through a contact form, or use the chat function on our website, we will use your personal information to answer your question or to handle a complaint.
- What legal basis justifies the processing of personal data for this purpose?
We process your personal data based on consent and legitimate interest. Where possible, we will ask for your consent before you contact us, such as through the contact form. In any other case, our legitimate interest is formed by our intention to handle your complaints and questions carefully in order to properly run and improve our business.
- Which personal data do we process for this purpose?
For this purpose, we process your name, contact details, your correspondence with Manccy about your question or complaint, and all other personal information that is required to answer your question or handle your specific query and/or complaint.
- How long do we keep your personal information?
We keep your personal data for as long as necessary to complete your request or handle the complaint, plus an additional month, after which the data will be removed from our systems.
(4) To ensure proper enforcement and respect for your rights contained in this Privacy Policy
- What does this goal entail?
As a result of the rights granted to you by, among others, the General Data Protection Regulation (GDPR), which can be found in Section 7 of this Privacy Policy, we process your personal data to execute and manage your requests to us in connection with these rights. For example, if you want to exercise your right to be forgotten, we must record a minimum amount of data to ensure that we no longer contact you.
- What legal basis justifies the processing of personal data for this purpose?
The processing of this personal data is based on our legal obligation to provide a way for our data subjects to exercise their rights. In addition, we have a legitimate interest that we have is that we intend to respect your choices and therefore we want to ensure that if you exercise your right to forget, we will never contact you again for any purpose.
- Which personal data do we process for this purpose?
For this purpose, we process contact information such as your address and e-mail address and personal information such as your name.
- How long do we keep your personal information?
Due to the nature of this purpose, we must keep this information for an unlimited period.
(5) To process your order
- What does this goal entail?
Given the nature of our business, we establish contractual relationships with Manccy’s customers, and we need to be able to perform our legal obligations under the contract. We process your personal data to execute your order as well as for administrative purposes, such as sending invoices.
- What legal basis justifies the processing of personal data for this purpose?
We process personal data for this purpose based on our contract with you and our legitimate interest. We do this based on the contract you entered into with Manccy regarding the delivery of the goods. Our legitimate interest in processing your data stems from our intention to comply with applicable law.
- Which personal data do we process for this purpose?
For this purpose, we process your contact details such as your (delivery) address, telephone number, and e-mail address, personal data such as name and date of birth, payment and credit information, order history and other data stored in our database with all relations of Manccy.
- How long do we keep your personal information?
Your personal information will be stored for up to 7 years after the end of our relationship with you. After this period your personal data will be deleted from our systems.
(6) For relationship management and marketing
- What does this goal entail?
Manccy uses the information in the contractual relationships database to send you newsletters and to provide customer service and account management. We also use your personal data for the development, execution and analysis of market research and marketing strategies. Manccy makes use of AutomateWoo for marketing purposes, which requires customers to opt-in before they receive marketing information.
- What legal basis justifies the processing of personal data for this purpose?
We process your personal data for this purpose based on your consent. You can withdraw your consent at any time, without this having consequences for the lawfulness of processing based on permission before the withdrawal.
- Which personal data do we process for this purpose?
For this purpose, we process your contact details such as your address and e-mail address and personal details such as your name and date of birth, contact preferences, payment information, order history, and correspondence with us.
- How long do we keep your personal information?
Personal data is stored for a maximum of 10 years after the termination of our relationship. After this period your personal data will be deleted from our systems.
3. Cookies
Manccy uses cookies on the Website. A cookie is a small and simple file that can be stored on the hard drive of a computer. The cookies from Manccy are only temporary, not permanent.
a. Functional cookies
Manccy uses a cookie to see whether a visitor to our website accepts the cookies on our website or not. This functional cookie registers your consent.
b. First-party analytics cookies
(1) We use analytics cookies to ‘remember’ you and your preferences. These cookies ensure a consistent and efficient experience for visitors. Manccy’s Website has the WooCommerce plugin enabled.
- woocommerce_cart_hash – helps WooCommerce determine when cart contents/data changes.
- woocommerce_items_in_cart – helps WooCommerce determine when cart contents/data changes.
- wp_woocommerce_session _ – contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.
- woocommerce_recently_viewed – powers the Recent Viewed Products widget.
- store_notice[notice id] – allows customers to dismiss the Store Notice.
These five cookies do not store any personal information. The following three cookies do store personal information.
- woocommerce_snooze_suggestions__ [suggestion] – allows dashboard users to dismiss Marketplace suggestions, if enabled.
· woocommerce_dismissed_suggestions__[context] – count of suggestion dismissals, if enabled.
· tk_ai – stores a randomly-generated anonymous ID. This is only used within the dashboard area and is used for usage tracking if enabled.
(2) We make use of AutomateWoo’s session tracking cookies to remember our customers when they are not signed in to the website. This means carts can be tracked when the user is signed out. This cookie is not essential for the functioning of our website.
(3) Our website keeps track of visitor records and statistics, such as the most visited pages. This allows Manccy to optimize the layout of the website. To this end, we use Google Analytics and use this data to improve our website, compile statistics, and measure the popularity of various aspects of our website. Manccy uses this data in an aggregated form and can therefore not be traced to a computer or individual. To prevent this, you can install the “Google Analytics Opt-out Browser Add-on” to prevent our websites from informing Google Analytics about your visits. This cookie is owned by Google and will be deleted after a maximum of two years.
c. Crisp Chat Cookies
- __cfduid is a technical cookie required by Cloudflare, to ensure that websites’ visitors connecting the Crisp Chatbox are routed to the same server every time when going to the website. This helps the Crisp Chatbox load faster.
- crisp-client/session is used to make the Crisp Chat consistent when going to the website. Without this cookie, you would have a new chat session every time you switch to a new page.
- crisp-client/domain-detect is a protection cookie, which disables features for Crisp chatbox that are having too many visitors at the same time
You can set your browser to inform you as soon as you receive a cookie or to deactivate cookies. This might mean that our websites may not function optimally.
We give you the possibility to give your consent to the use of cookies when you first access the website. If you, at a later point in time, wish to disable these cookies, you can follow the instructions below. You can also set your browser to notify you as soon as you receive a cookie or to deactivate cookies. In doing so, it is possible that our websites will not function optimally.
Here we offer some specific information about cookies for the most commonly used browsers, and more specifically, how to disable these:
Cookies and Internet Explorer, see: https://privacy.microsoft.com/en-us/privacy#maincookiessimilartechnologiesmodule
Cookies and Firefox, see: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Cookies and Google Chrome, see: https://policies.google.com/technologies/managing?hl=en
Cookies and Safari, see: https://www.apple.com/legal/privacy/en-ww/cookies/
Cookies and Opera, see: https://help.opera.com/en/latest/web-preferences/
4. Which parties have access to your personal data?
Manccy undertakes every effort to protect your personal data and has taken the necessary steps to this end. Only our employees have access to personal data, and only to the extent necessary to properly perform their individual tasks.
Manccy only shares personal information with third parties if it is necessary to serve the applicable purpose as set out above. When a third party processes your personal data, this is only possible according to the instructions of Manccy. They, therefore, act as our data processor. In all cases, we will ensure that third parties with access to your personal information have implemented appropriate technical and organizational measures to maintain our intended level of privacy and security. We conclude the necessary agreement with the data processing, whereby we include obligations to ensure that your personal data is only processed so that the data processor can fulfill his duty to provide services to us.
Under these conditions, the following third parties will have access to your personal data:
- Information regarding your purchases and payments is shared with billing and payment processing services, fraud detection and prevention services, accounting, and financial advisors.
- Information regarding your use of our Website and other information received from cookies and similar technology is shared with web analytics, session recording, and online marketing services.
- Information on your account, purchases, and preferences can be shared with marketing services such as AutomateWoo.
- The on-demand dropshipping company Printful will have access to limited personal data such as your delivery address, name, payment information, and order information.
In all other cases, your personal information will not be provided to third parties, unless required by law. Manccy will never sell your personal data.
5. Security
Your personal information is stored securely at all times. We value the protection of your privacy. As such, we ensure that the personal data is only accessible to those specific persons who are authorized based on their function, and therefore only used for the intended purpose. In addition, we have implemented measures to guarantee your safe visit to and use of our Website. This way we prevent misuse of your data. These measures include computer security and protected files and facilities. We have also ensured that your connection to our Website is safe by activating Secure Socket Layer (SSL).
Manccy has taken the necessary technical and organizational measures to prevent, identify, report, and deal with data protection breaches. However, in the event that a data breach occurs, Manccy will, without undue delay and where possible, not later than 72 hours after being notified, report the breach of personal data to the relevant Data Protection Authority.
6. Access to, correction or deletion of personal data
You have the right to view, correct, or delete your personal data that we have stored. You also have the right to withdraw your previously granted permission to process your personal data or to object to the processing of your personal data by Manccy. Finally, you have the right to have a file sent to you with details of which of your personal data we have stored. You can send us a request to receive such a file in writing. Every request is subject to applicable law, which means that we may have to store personal information.
We also want to inform you and remind you that you can file a formal complaint with the national data protection authority.
If you object to the use of your personal data by Manccy, you want your personal data to be forgotten, to withdraw your previously given permission to process your personal data, or if you have another request regarding your personal data information, you can request it at any time:
Manccy
Lidostas parks
Marupes novads, LV-2167
LATVIA
External links
Our Website can sometimes display links to other websites. We are not responsible for the Privacy Policy that these other websites use, nor for its content. We advise you to inform yourself by reading the Privacy Policies on these websites.
Any questions?
If you still have questions after reading this Privacy Policy or if you have suggestions or comments about the content, you can always contact us via: support@manccy.com